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Experienced Training and Consulting

Specializing in problem solving

and continual improvement


Professional Training

Our primary focus involves methods and tools to help prevent recurrence of unwanted issues and outcomes such as defects, errors, or audit findings. Our core class, Diagnosing Unwanted Outcomes™ or DUO, provides robust methods and tools that are easy to learn in one day. It is based on proven simplified methods and tools from the nuclear and aerospace industries, and can be applied in almost any industry.  Most importantly, no expensive specialized software is required. Think of DUO as an upgraded and improved version of "Root Cause Analysis" thinking. 

Consulting, brainstorming, post-it notes, affinity, cause and effect, cause tree


We provide expert consulting services in Diagnosing Unwanted Outcomes™, root cause analysis, ISO 9001, Lean Six Sigma , procedural document design and flowcharting.  We can provide both in-person or remote consulting services using web-based collaborate tools.

Outreach for High Schools and Colleges

We offer seminars and workshops for high school STEM related programs and college organizations such as engineering clubs. Primarily  offered in the Seattle area, this is a service we provide to help inspire tomorrow's generation of critical thinkers and problem solvers.  Contact us for details. 


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